Incidents reported on status page for Teyuto https://status.teyuto.com/ https://d1lppblt9t2x15.cloudfront.net/logos/d6268ad611f69b0a496a74d5b3c77cbb.png https://status.teyuto.com/ en https://status.teyuto.com/incident/575334 Thu, 22 May 2025 13:00:35 +0000 https://status.teyuto.com/incident/575334#b087cabd425686c31cc73122880f2c49c3fc29efea3b278141770fb623ef2c4a Maintenance completed https://status.teyuto.com/incident/575334 Thu, 22 May 2025 13:00:35 +0000 https://status.teyuto.com/incident/575334#b087cabd425686c31cc73122880f2c49c3fc29efea3b278141770fb623ef2c4a Maintenance completed https://status.teyuto.com/incident/575334 Thu, 22 May 2025 08:50:35 -0000 https://status.teyuto.com/incident/575334#7c0c38e7dae851b2751b5ad1ba17993353a60a6c166befbda6e4fd8a47434dbc Our technical team is currently performing maintenance operations on our cache system. During this process, you may experience some temporary anomalies. We appreciate your patience and understanding as we work to improve our services. If you encounter any issues or require assistance, please do not hesitate to contact us at support@teyuto.com. Thank you for your support! — The Teyuto Team https://status.teyuto.com/incident/575334 Thu, 22 May 2025 08:50:35 -0000 https://status.teyuto.com/incident/575334#7c0c38e7dae851b2751b5ad1ba17993353a60a6c166befbda6e4fd8a47434dbc Our technical team is currently performing maintenance operations on our cache system. During this process, you may experience some temporary anomalies. We appreciate your patience and understanding as we work to improve our services. If you encounter any issues or require assistance, please do not hesitate to contact us at support@teyuto.com. Thank you for your support! — The Teyuto Team https://status.teyuto.com/incident/519358 Wed, 26 Feb 2025 12:00:00 -0000 https://status.teyuto.com/incident/519358#c76953c29b8f78536ab209388be38a38fbe6afa6ba2cad0e72a8710db95283d9 ## Post-Mortem Report ### Issue Description We experienced a significant performance degradation on our frontend services due to an unintended side effect of enabling a "High Availability" feature on one of our providers. This configuration change resulted in increased routing latency to our servers. ### Impact - Response times increased to ~4 seconds (normal response time is few milliseconds) - All requests were completing successfully but with significant delay - No automatic alerts were triggered as the services remained technically available ### Root Cause Analysis The performance degradation was caused by a misconfiguration in the High Availability settings, which introduced unnecessary routing overhead. Since our monitoring system was primarily focused on service availability rather than performance metrics, the increased latency went undetected by our automated systems. This made it challenging for our team to promptly identify the root cause, as requests were still successfully completing despite the significant delay. ### Resolution - Our technical team investigated the anomaly - The High Availability configuration has been adjusted - Service performance has returned to normal levels ### Action Items 1. Implement latency monitoring and alerting 2. Review High Availability configuration changes process 3. Add performance baseline monitoring 4. Enhance monitoring system to include performance thresholds 5. Set up real-time latency tracking dashboards We appreciate your patience during this incident. For any additional details, please contact us at support@teyuto.com. https://status.teyuto.com/incident/502590 Tue, 28 Jan 2025 15:00:57 +0000 https://status.teyuto.com/incident/502590#6ec8b38ed9fe7d7bf57406104cce685d8603feff25d3ed4062af19981497e1cc Maintenance completed https://status.teyuto.com/incident/502590 Tue, 28 Jan 2025 15:00:57 +0000 https://status.teyuto.com/incident/502590#6ec8b38ed9fe7d7bf57406104cce685d8603feff25d3ed4062af19981497e1cc Maintenance completed https://status.teyuto.com/incident/502590 Tue, 28 Jan 2025 08:00:57 -0000 https://status.teyuto.com/incident/502590#7d00a49d0d46df32f3e593345e85de7e557472c0c2b1b21121d0bb9094cad757 We will be performing a scheduled maintenance on our platform, which includes a frontend migration and a payment migration. This maintenance is essential to ensure the continued stability and security of our services. The migration may cause temporary performance issues and some service disruptions. In details: Frontend migration: Our user interface and user experience may be affected during the migration. Payment migration: Some payment processing may be delayed or unavailable during the migration. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this time. Your continued support is crucial to our success. If you encounter any issues or anomalies during or after the maintenance, please do not hesitate to contact our support team. We are here to help and look forward to resolving any issues promptly. Thank you for your understanding and cooperation. https://status.teyuto.com/incident/502590 Tue, 28 Jan 2025 08:00:57 -0000 https://status.teyuto.com/incident/502590#7d00a49d0d46df32f3e593345e85de7e557472c0c2b1b21121d0bb9094cad757 We will be performing a scheduled maintenance on our platform, which includes a frontend migration and a payment migration. This maintenance is essential to ensure the continued stability and security of our services. The migration may cause temporary performance issues and some service disruptions. In details: Frontend migration: Our user interface and user experience may be affected during the migration. Payment migration: Some payment processing may be delayed or unavailable during the migration. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation during this time. Your continued support is crucial to our success. If you encounter any issues or anomalies during or after the maintenance, please do not hesitate to contact our support team. We are here to help and look forward to resolving any issues promptly. Thank you for your understanding and cooperation. https://status.teyuto.com/incident/493925 Mon, 13 Jan 2025 16:00:00 +0000 https://status.teyuto.com/incident/493925#8b5c89a7e300ec28d3eea3998e9ec053874b75e94c39e1274702673a061b3931 Maintenance completed https://status.teyuto.com/incident/493925 Mon, 13 Jan 2025 16:00:00 +0000 https://status.teyuto.com/incident/493925#8b5c89a7e300ec28d3eea3998e9ec053874b75e94c39e1274702673a061b3931 Maintenance completed https://status.teyuto.com/incident/493925 Mon, 13 Jan 2025 16:00:00 +0000 https://status.teyuto.com/incident/493925#8b5c89a7e300ec28d3eea3998e9ec053874b75e94c39e1274702673a061b3931 Maintenance completed https://status.teyuto.com/incident/493925 Mon, 13 Jan 2025 16:00:00 +0000 https://status.teyuto.com/incident/493925#8b5c89a7e300ec28d3eea3998e9ec053874b75e94c39e1274702673a061b3931 Maintenance completed https://status.teyuto.com/incident/493925 Mon, 13 Jan 2025 08:00:00 -0000 https://status.teyuto.com/incident/493925#3a463b8d30bb2a043a0f91d4c007e9fafd1e4ae6d9cc6ef4d37535b16b4aaeb9 ------- 13/01/2025 14:44 Our Team is still performing maintenance on our systems. Thank you for your patience and cooperation. -------- We are performing an extraordinary maintenance to migrate some of our systems. During this process, you may experience temporary disruptions on the platform. We apologize for any inconvenience this may cause and appreciate your understanding. If you encounter any issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience and cooperation. https://status.teyuto.com/incident/493925 Mon, 13 Jan 2025 08:00:00 -0000 https://status.teyuto.com/incident/493925#3a463b8d30bb2a043a0f91d4c007e9fafd1e4ae6d9cc6ef4d37535b16b4aaeb9 ------- 13/01/2025 14:44 Our Team is still performing maintenance on our systems. Thank you for your patience and cooperation. -------- We are performing an extraordinary maintenance to migrate some of our systems. During this process, you may experience temporary disruptions on the platform. We apologize for any inconvenience this may cause and appreciate your understanding. If you encounter any issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience and cooperation. https://status.teyuto.com/incident/493925 Mon, 13 Jan 2025 08:00:00 -0000 https://status.teyuto.com/incident/493925#3a463b8d30bb2a043a0f91d4c007e9fafd1e4ae6d9cc6ef4d37535b16b4aaeb9 ------- 13/01/2025 14:44 Our Team is still performing maintenance on our systems. Thank you for your patience and cooperation. -------- We are performing an extraordinary maintenance to migrate some of our systems. During this process, you may experience temporary disruptions on the platform. We apologize for any inconvenience this may cause and appreciate your understanding. If you encounter any issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience and cooperation. https://status.teyuto.com/incident/493925 Mon, 13 Jan 2025 08:00:00 -0000 https://status.teyuto.com/incident/493925#3a463b8d30bb2a043a0f91d4c007e9fafd1e4ae6d9cc6ef4d37535b16b4aaeb9 ------- 13/01/2025 14:44 Our Team is still performing maintenance on our systems. Thank you for your patience and cooperation. -------- We are performing an extraordinary maintenance to migrate some of our systems. During this process, you may experience temporary disruptions on the platform. We apologize for any inconvenience this may cause and appreciate your understanding. If you encounter any issues, please don't hesitate to reach out to our support team for assistance. Thank you for your patience and cooperation. https://status.teyuto.com/incident/457591 Mon, 11 Nov 2024 12:00:35 +0000 https://status.teyuto.com/incident/457591#f207876ba3d5375a3ab72ee428f483d96717830173fe135a79bb0926f0869608 Maintenance completed https://status.teyuto.com/incident/457591 Mon, 11 Nov 2024 12:00:35 +0000 https://status.teyuto.com/incident/457591#f207876ba3d5375a3ab72ee428f483d96717830173fe135a79bb0926f0869608 Maintenance completed https://status.teyuto.com/incident/457591 Mon, 11 Nov 2024 12:00:35 +0000 https://status.teyuto.com/incident/457591#f207876ba3d5375a3ab72ee428f483d96717830173fe135a79bb0926f0869608 Maintenance completed https://status.teyuto.com/incident/457591 Mon, 11 Nov 2024 12:00:35 +0000 https://status.teyuto.com/incident/457591#f207876ba3d5375a3ab72ee428f483d96717830173fe135a79bb0926f0869608 Maintenance completed https://status.teyuto.com/incident/457591 Mon, 11 Nov 2024 08:00:00 -0000 https://status.teyuto.com/incident/457591#69b100c887a12456182796b89ea1805b3682487808a09f8c398a2741fd4e580e We regret to inform you that we will be performing an extraordinary maintenance on our systems. This may cause temporary disruptions and we sincerely apologize for any inconvenience this may cause. Need Help? If you require assistance or have any questions, please feel free to reach out to us at support@teyuto.com. Our team is ready to help. Thank you for your understanding and patience. We appreciate your support as we work to improve your experience. https://status.teyuto.com/incident/457591 Mon, 11 Nov 2024 08:00:00 -0000 https://status.teyuto.com/incident/457591#69b100c887a12456182796b89ea1805b3682487808a09f8c398a2741fd4e580e We regret to inform you that we will be performing an extraordinary maintenance on our systems. This may cause temporary disruptions and we sincerely apologize for any inconvenience this may cause. Need Help? If you require assistance or have any questions, please feel free to reach out to us at support@teyuto.com. Our team is ready to help. Thank you for your understanding and patience. We appreciate your support as we work to improve your experience. https://status.teyuto.com/incident/457591 Mon, 11 Nov 2024 08:00:00 -0000 https://status.teyuto.com/incident/457591#69b100c887a12456182796b89ea1805b3682487808a09f8c398a2741fd4e580e We regret to inform you that we will be performing an extraordinary maintenance on our systems. This may cause temporary disruptions and we sincerely apologize for any inconvenience this may cause. Need Help? If you require assistance or have any questions, please feel free to reach out to us at support@teyuto.com. Our team is ready to help. Thank you for your understanding and patience. We appreciate your support as we work to improve your experience. https://status.teyuto.com/incident/457591 Mon, 11 Nov 2024 08:00:00 -0000 https://status.teyuto.com/incident/457591#69b100c887a12456182796b89ea1805b3682487808a09f8c398a2741fd4e580e We regret to inform you that we will be performing an extraordinary maintenance on our systems. This may cause temporary disruptions and we sincerely apologize for any inconvenience this may cause. Need Help? If you require assistance or have any questions, please feel free to reach out to us at support@teyuto.com. Our team is ready to help. Thank you for your understanding and patience. We appreciate your support as we work to improve your experience. https://status.teyuto.com/incident/395185 Tue, 09 Jul 2024 19:00:00 +0000 https://status.teyuto.com/incident/395185#2716847a0ee536e303c5c8480168f93eb5f792a2870b795e3fa00d372791841a Maintenance completed https://status.teyuto.com/incident/395185 Tue, 09 Jul 2024 19:00:00 +0000 https://status.teyuto.com/incident/395185#2716847a0ee536e303c5c8480168f93eb5f792a2870b795e3fa00d372791841a Maintenance completed https://status.teyuto.com/incident/395185 Mon, 08 Jul 2024 13:30:00 -0000 https://status.teyuto.com/incident/395185#616651fb132562cc78128d11ab7e427c3c37a044bd666591ab533be359798c67 We are currently undergoing scheduled maintenance to improve our services. During this time, you may experience intermittent disruptions or service unavailability. We appreciate your patience and understanding as we work to enhance your experience. You can contact us via chat into your area or on support@teyuto.com. Thank you for your cooperation. UPDATE: Our Team is still working on some minor migration that could affect some services. Thank you for the cooperation https://status.teyuto.com/incident/395185 Mon, 08 Jul 2024 13:30:00 -0000 https://status.teyuto.com/incident/395185#616651fb132562cc78128d11ab7e427c3c37a044bd666591ab533be359798c67 We are currently undergoing scheduled maintenance to improve our services. During this time, you may experience intermittent disruptions or service unavailability. We appreciate your patience and understanding as we work to enhance your experience. You can contact us via chat into your area or on support@teyuto.com. Thank you for your cooperation. UPDATE: Our Team is still working on some minor migration that could affect some services. Thank you for the cooperation